Effective Apology Book Cover

Buy the Book
Berrett-Koehler Publishers
Paperback, 264 pages
ISBN 978-1-57675-901-1
Amazon  |   B&N
Powell's  |  Indiebound

Welcome to Effective Apology

Listen to The El Show (@theElShow) on Tuesday June 22 at 9 AM ET www.BlogTalkRadio.com/TheElShow .  I'll be joining hosts Richard Laerner and Geoff Livingston for a conversation about apology focusing on the BP fiasco.