Effective Apology Book Cover

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Berrett-Koehler Publishers
Paperback, 264 pages
$19.95
ISBN 978-1-57675-901-1
Berrett-Koehler
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Welcome to Effective Apology
TOC

Introduction: Apology is the First Resort
Part One – Practicing Apology
Chapter 1:      
Chapter 2:        

Part Two – The Five Dimensions of Effective Apology
Chapter 3:     Recognition
Chapter 4:     Responsibility
Chapter 5:     Remorse
Chapter 6:     Restitution
Chapter 7:     Repetition

Part Three – Apologize for Results
Chapter 8:     When, Where and How to Apologize
Chapter 9:     How to Accept (and Reject) an Apology
Chapter 10:   Apology and Forgiveness
Chapter 11:   Obstacles to Wholehearted Apology
Chapter 12:   The Best Apology Possible – Ten Apology Do’s and Don’ts
Chapter 13:   Talking About Apology – Frequently Asked Questions
Chapter 14:   What Can I Do Now? Five Apology Practices
 
Notes
Index
About the Author